More info for troubleshooting

Please provide,
Type of device you are using (Computer, phone, tablet)
Operating system (Mac OS, Windows, IOS (iphone and iPad) Android (non-Apple phone or tablet)
Method you are using to view (YouTube app or browser)
Browser in use (Chrome, Firefox Safari)

Any additional information you can provide would be appreciated.
Screenshots or pictures are very helpful for troubleshooting like this.

Thanks!

Dan.